Technology is great! But it is made even better when human-like elements are also introduced at the same time to assist patients. Not all patients are facile with their mobile phones. Even though VestaPay’s mobile registration is very simple to use, we still anticipated that some patients may not be able to use their phone effectively to register. Because of that we introduced Chatbots to facilitate the patient’s mobile registration, essentially taking the patients by the hand and walking them through the complete registration process. The result is a much higher level of patient adoption, which is a key concern for any patient access professional. This is further complemented by our new Virtual Financial Desk enabling patients to have instantaneous live support with a human registrar that can assist them in completing the set up of their payments.
